Name: The effect of operational gearing now the group has hit a scale inflection point.
Uploaded: 2023-05-03T07:17:39.794040+00:00
Duration: 1169 s
Channel: Vox Markets
Description: The effect of operational gearing now the group has hit a scale inflection point.

https://d3ev5earl6dvd0.cloudfront.net/public-media/videos/005/862/005862/video_Acz4Pun.mp4#t=524

Vox Markets

The effect of operational gearing now the group has hit a scale inflection point.

Introducing Ten Lifestyle and the ‘trusted service provider’ business model, offering personal services to high-net-worth customers of banks and wealth managers.

The mixture of advanced technology and personal service and relationship building that powers the business

How the business proved resilient through out the pandemic despite exposure to travel and leisure.

Looking at the numbers and what’s driven growth, and seen revenues surpass pre-Covid levels

The growth split between existing corporate partners and rising membership activity, and the addition of contracts with new corporate partners.

The importance of being a global business, and how the four focus areas – travel, events, food and retail – scale globally.

Further investment in technology and the proposition

The resilience of Ten Lifestyle’s target demographic, and the resulting financial strength of its corporate partners.

New contract opportunities.

Alex Cheatle, founder and CEO of global concierge service Ten Lifestyle, tells Vox how years of relationship building, technology development and global expansion has laid the foundation for rapid profit growth as it delivers lifestyle services to its corporate partners ever-wealthier clients. 

0:40 Introducing Ten Lifestyle and the ‘trusted service provider’ business model, offering personal services to high-net-worth customers of banks and wealth managers.
2:32 The mixture of advanced technology and personal service and relationship building that powers the business. 
4:20 How the business proved resilient through out the pandemic despite exposure to travel and leisure.    
5:48 Looking at the numbers and what’s driven growth, and seen revenues surpass pre-Covid levels.
7:25 The growth split between existing corporate partners and rising membership activity, and the addition of contracts with new corporate partners. 
8:44 The effect of operational gearing now the group has hit a scale inflection point. 
11:08 The importance of being a global business, and how the four focus areas – travel, events, food and retail – scale globally.
12:28 Further investment in technology and the proposition.
15:01 The resilience of Ten Lifestyle’s target demographic, and the resulting financial strength of its corporate partners.
17:15 New contract opportunities.

Alex Cheatle, founder and CEO of global concierge service Ten Lifestyle, tells Vox how years of relationship building, technology development and global expansion has laid the foundation for rapid profit growth as it delivers lifestyle services to its corporate partners ever-wealthier clients. 0:40 Introducing Ten Lifestyle and the ‘trusted service provider’ business model, offering personal services to high-net-worth customers of banks and wealth managers. 2:32 The mixture of advanced technology and personal service and relationship building that powers the business. 4:20 How the business proved resilient through out the pandemic despite exposure to travel and leisure. 5:48 Looking at the numbers and what’s driven growth, and seen revenues surpass pre-Covid levels. 7:25 The growth split between existing corporate partners and rising membership activity, and the addition of contracts with new corporate partners. 8:44 The effect of operational gearing now the group has hit a scale inflection point. 11:08 The importance of being a global business, and how the four focus areas – travel, events, food and retail – scale globally. 12:28 Further investment in technology and the proposition. 15:01 The resilience of Ten Lifestyle’s target demographic, and the resulting financial strength of its corporate partners. 17:15 New contract opportunities.

https://d3ev5earl6dvd0.cloudfront.net/public-media/videos/005/862/005862/video_Acz4Pun.mp4